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Story added: 17th September 2020

A brief update on refunds and the forthcoming Virtual 10K

Since we announced the cancellation of Run Norwich 2020 at the end of July, we have been bowled over by the support shown and the fantastic number of people that elected to stick with us and not claim their refund during the window, which closed in early August.

In an incredibly testing year, you have helped us, the Norwich City Community Sports Foundation, to reduce the financial impact of the cancellation of our fundraising events and activities in 2020, while helping to sustain the future of Run Norwich – the event we all love so much.

As a charity, we work with thousands of vulnerable people each year and much of that work is made possible by our fundraising events.

We are so grateful and want to take this opportunity to say a huge thank you!

Entry fee refunds

We have now been able to process all of the entry fee refunds that were requested during the refund request window, which closed on August 2nd.

The window allowed us to do two things:

• create a timely picture of the financial impact of race cancellation on the charity
• transfer the correct amount from the charity’s bank account back into our Active Network account in order to process refunds

We do have to apologise for the initial delay; when we transferred the funds from the charity’s bank account, the Active Network system was still suggesting we had insufficient funds to process the entry fee refunds.

Active Network resolved the issue and the team were able to set about processing each entry fee refund individually over the last week of August.

Merchandise and postage refunds

As you might imagine, while the issue mentioned above remained unsolved, we were nervous about transferring further funds from the charity’s bank account into our Active Network account for the completion of merchandise and postage refunds.

That transfer has now happened and subsequently merchandise and postage refunds are expected to be completed by Friday 18th September through an automated process.

You will receive an email when the refund has been processed, however it may take a few working days to reach your bank account.

Looking ahead to the Virtual 10K

Those who did not claim an entry fee refund will now of course be automatically entered into the Virtual 10K in October.

Should you wish to take part, you will have a week from 9:30am on Sunday October 18th to run a 10k and submit your time for our leader board.

You will receive an email in the lead up to the event with information on:

• Downloading and printing off a running number
• The time submission and verification process
• Receiving your digital goody bag

With just over a month until the Virtual 10K race, it’s time to get training (if you haven’t yet of course).

Thank you once again for all of your support and we look forward to having some fun when the Virtual 10K begins!

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