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Entry fee refund application process for Run Norwich 2020

The cancellation of the 2020 race means that you are entitled to a claim a refund of your entry fee by filling out the electronic form, which you can access via the button below.

Please note: this form ONLY needs to be submitted by those requesting a refund for their entry fee.  DO NOT fill out this form is you are just seeking a merchandise or postage costs refunds; we will work through and process those refunds for everyone separately.

The deadline by which to claim your entry refund is Monday 3rd August at 9am. Each entrant that wishes to have their place refunded must submit an individual application.

Processing refunds will take some time, so please bear with us. We aim to have this complete by the end of August.

Apply for refund

...a quick note before you apply

The cancellation of this year’s event will have a huge impact on our fundraising for 2020, which has already been decimated since restrictions began in March.

Run Norwich typically provides income for the Norwich City Community Sports Foundation to help:

It is a devastating blow for us to cancel the 2020 event and so we have developed an option, as detailed below, in the hope that you may be able to help us reduce the financial impact of cancellation and sustain our community work and the future of Run Norwich.

Option: not claiming your entry fee refund

If you choose not to claim your entry fee refund, you will automatically receive the following benefits as a huge thank you from us.

By not claiming your refund, you’ll be helping the Norwich City Community Sports Foundation in our fight to sustain the vital work we do with people across the county during this most challenging of years.

No action is required now if you choose this option.

Further refund information

Merchandise refunds

We will refund all t-shirts and vests purchased during the entry process. You do not need to request this refund; we will work through and process this for everyone. Please bear with us however as it will take some time to complete.

If you have chosen to claim your entry fee refund, you may receive this separately to your merchandise refund as we work through requests.

Postage refund

Those entrants that paid to have their race pack posted will receive a refund. You do not need to request this refund; we will work through and process this for everyone. Please bear with us however as it will take some time to complete.

If you have chosen to claim your entry fee refund, you may receive this separately to your postage refund as we work through requests.

iTab

iTab purchases are administered by the iTab team and not by Norwich City Community Sports Foundation/Run Norwich.

From the iTab team:

“Your original iTAB purchase has been converted to a credit, which can be redeemed for a virtual race, or any future race of your choice, anywhere in world. This can also be for any type of event: Run, Swim, Triathlon, Cycle or Obstacle race.”

Those who purchased an iTab for Run Norwich 2020 will receive a communication shortly from the iTab team, with information on how to use your credit.

Active Network Fees

There will be no administration fee to process refunds, but Active Network are unable to refund the fee that you will have paid when entering. Active Network is the entry system that we use for Run Norwich, and that fee goes directly to them during the entry process.

Sponsors

Link to AvivaLink to Norwich Business Improvement DistrictLink to Aston ShawLink to Ashtons LegalLink to Computer Service CentreLink to ESP MerchandiseLink to Robinsons SkodaLink to Global Clinic NorwichLink to Jarrold IntersportLink to Lovell Homes